Privacy Overview
Your privacy matters to us at Kernel Prime Signal
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Kernel Prime Signal respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we deploy strong security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, update, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting needs
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies may impact how the site works. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Kernel Prime Signal and this site. We are not accountable for the privacy practices of third-party sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will adjust the "Last Updated" date at the top of this document.
We encourage you to review the policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, would like to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Kernel Prime Signal Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For inquiries related to privacy, include "Privacy Request" in the subject and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.